EagleView, (we/us/our/the Company) are committed to protecting and respecting your privacy and data.
This policy document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored and disclosed by us. This policy also describes how we handle information about any subject we investigate on your behalf. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The Site is owned and operated by EagleView. By visiting EagleView (the Site) you are deemed to have accepted and consented to the practices described in this policy.
The Site may, from time to time, contain links to and from the websites of our partner networks, or to websites shared by other users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
EagleView processes personal data as a Data Controller, as defined in the Directive and the General Data Protection Regulation (GDPR). We have a Data Protection Officer (DPO) who is responsible for matters relating to privacy and data protection. Our Data Protection Officer can be contacted via email at firstname.lastname@example.org Please add DPO to the email.
Information we collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e. anonymous data).
We collect and process this information in order to provide our service to you. We will only keep this information for as long as is necessary for the performance of the original legitimate purpose for collecting the information and/or for as long as we have your permission to keep it.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We collect and process the following data about you:
Information you give us
When you engage in using our Services, we ask you to provide your name, address, email address, phone number and any other contact details. You also give us information about you when you fill in forms on the Site or by corresponding with us by phone, email, letter or otherwise. This includes information you provide when you fill out a contact form, request a quote, search for a product/service or report a problem with the Site.
We rely upon your explicit consent to use and process the data described above. This data is necessary for us to fulfil our contractual obligations to you, and we also rely on this as a lawful basis to use and process this data.
Information we collect about you
With every visit to the Site we automatically collect the following information:
- Technical Information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, location, network data, browser plug-in types and versions, languages, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We rely upon your consent to use and process the data described above. This data is necessary for us to fulfil our contractual obligations to you, and we also rely on this as a lawful basis to use and process that data.
All client information apart from their name is deleted upon completion of your Services.
We receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with, receive information about you from and/or send information about you to our subcontractors and agents, as well as information source suppliers. These parties receive limited information. It’s critical to our business that we keep your information sources private. If you would like more detailed information on the organisations we send and receive personal information to and from, please contact us via email at email@example.com.
We rely upon your consent to use and process the data described above. This data is necessary for us to fulfil our contractual obligations to you, and we also rely on this as a lawful basis to use and process this data.
Information collected about your Subject
The third parties described above also collect, receive and send information about your Subject, including name, address, telephone number, email addresses, current and prior mailing addresses, court appearances, birth records, marriage records and spousal information, business and company information, photographic and video footage, location details and background information. We control how a subject’s personal data is used and distributed. All subject information apart from their name is deleted upon completion of your Services.
This processing is necessary for your legitimate interests, and we rely on this as a basis for processing data.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, by way of general example, cookies that enable you to log into secure areas of the Site, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works by, for example, ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your region).
- Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
For further details, please consult the help menu in your internet browser.
Uses made of the information
We use this information to:
- Administer and manage your account, to carry out our obligations arising from any contracts entered between you and us, and to provide you with the information and services that you request from us.
- Respond to communications from you and to provide you with information about other services we offer that are similar to those that you have already enquired about.
- to notify you about changes to our service;
- to ensure that content from the Site is presented in the most effective manner for you and for your device.
We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable Data Protection Laws (meaning (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and (ii) any successor legislation to the GDPR or the Data Protection Act 1998). If you are an existing customer, we will only contact you by electronic means (e-mail or SMS). If you are a new customer, we will contact you by electronic means only or via (SMS) if you have consented to this.
Information we collect about you
We will use this information to:
- Administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- Improve the Site to ensure that content is presented in the most effective manner for you and for your device.
- Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
- Make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following applies:
- You have given your clear consent to the processing of your personal data for a specific purpose;
- Processing is necessary for the performance of a contract to which you are a party (or are about to be a party);
- Processing is necessary for our compliance with the law;
- Processing is necessary to protect somebody’s life;
- Processing is necessary for us to perform a task in the public interest or in the exercise of official authority and the task/function has a clear basis in law;
- Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests.
We will seek your explicit consent to process personal data collected on this website or volunteered by you. Please note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your personal data, we may not be able to perform the contract we have or are in the process of entering into with you. In this case, we may have to cancel a contract you have with us, but we will notify you if this is the case at the time.
We will always give you the ability to opt-out of receiving emails from us by unsubscribing using the links provided in those communications, or at the point of providing your details.
Disclosure of your information
We may share your personal information with any member of our group, or with selected third parties (subcontractors, agents, cloud databases, police) where they require access to your data to supply products and services to you on our behalf, including:
- Business partners, suppliers and subcontractors for the performance of any contract we enter with them or you;
Where we store your personal data
All information you provide to us is stored on our servers (cloud storage and internal databases), in hard copies and on password-protected company and subcontractor devices. We have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
By submitting your personal data, you agree to this storing or processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as it would be under GDPR. In addition, we limit access to your personal data to those employees, agents, contractors to a need to know (minimum basis). They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we store your personal data
We will only keep your personal data for as long as is necessary, for the performance of the original legitimate purpose for collecting the information and/or for as long as we have your permission to keep it. Upon your confirmation that you have received our report and require no further services, we shred all hard copies and delete all electronic files and related emails. We also consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements to determine if expedited deletion is necessary.
You have the right to request deletion of your personal data at any time.
You have the right to ask us not to process your personal data for marketing purposes. We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes. You can exercise your right to prevent such processing by contacting us at the Company Address.
You have the right to access information held about you and to ask for a copy of such information. Please contact us for more details at the Company Address or via email at firstname.lastname@example.org.
Under the GDPR, you have the right to:
- Request access to, or deletion or correction of, the information that we hold about you.
- Be informed of what data we hold and the purpose for processing the data, as a whole or in parts.
- Be forgotten and have your data erased by ourselves and our affiliates (although this is not an absolute right).
- Correct or supplement any information we hold about you that is incorrect or incomplete.
- Restrict processing of the information we hold about you (for example, so that inaccuracies may be corrected).
- Object to the processing of your data.
- Obtain your data in a portable manner and reuse the information we hold about you.
- Complain to a supervisory authority.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.